My name is Makenzie. I am a strong customer/client service worker with over 6 years of working experience.
Experience
Brightly Software
Aug 2022 – Present
Remote
Client Support Specialist
● Deliver legendary Client Support via phone, chat and email support to drive client retention
● Answer incoming client requests in a fast-paced environment
● Identify and resolve non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements
● Become a subject matter expert in the relevant product and vertical domains
● Understand clients’ role and responsibilities within their organization to demonstrate how to best use the product to meet their operational goals and objectives.
