Analytical and solution-focused professional with 4+ years of experience in delivering customer support and resolving end-user issues and upselling with a bachelors in technology in electronic and communications. Confident PC user of both Mac and windows and Windows servers and cloud platforms .Knowledge of English from level C1; excellent communication skills, competent oral and written speech. Possession of basic office programs: Word, Excel, Outlook, Power Point, experience in Jira, 1C Focused on system efficiency and sustainability. Seeking to leverage a customer support job to secure a challenging position as a customer support specialist with the ability to hear the client ,understand their needs. Ability to work in a team .Focus on results, responsibility, stress resistance. Knowledge of sales techniques and negotiation methods. Knowledge of sales techniques and negotiation methods along with customer satisfaction.Spearheaded the prospecting of new customers through referrals from existing clients and sales through chat. I have also efficiently worked to overcome objection while developing sales plans to close sales and exceed established quota.
May 2020 – Present
•Spearheaded a team of 20 people.
•Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.
•Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
•Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
•Leading weekly performance reviews for team members.
•Maintaining weekly work reports for team members.
•Resolving escalated customer issues.
•Evaluate customer feedback and identify ways to maximise customer satisfaction.
•Ensure that standard operating procedures are documented and maintained.
•Produce written reports when required to do so.
Mar 2018 – Apr 2020
Technical support specialist
•Worked in the Adobe process in Teleperformance India in the Acrobat product for more than 2 years as a Technical and sales support manager.
•Spearheaded the prospecting of new customers through referrals from existing clients and sales through chats.
•Offered professional answers and advice to curious clients leading to deal closure.
•Worked efficiently to overcome objection while developing sales plans to close sales and exceed established quota
•Entered commands and observed system functioning to verify correct operations and detect errors.
• Maintained records of daily data communication transactions,
problems and remedial actions taken and installation activities.
• Prepared evaluations of software and hardware and recommended improvements and upgrades.
• Conferred with users, and conducted computer diagnostics to
investigate and resolve problems and to provide technical assistance and support.
Bharati vidyapeeth college of Engineering
Apr 2018 – Jul 2022
Bachelor of Technology , Electronics and communications