Mara Samaringa, Customer Support Specialist

About

An experienced and results-driven professional with a strong background in customer service and virtual leasing support. Over the years, I’ve developed exceptional communication skills, problem-solving abilities, and a passion for delivering excellent client experiences.

Experience

Northpoint Asset Management ( Property Management Company )

Sep 2024 – Mar 2025

US Client

Leasing Agent Virtual Assistant

Over six months of experience in the property management industry, assisting with leasing operations remotely. Managed lead follow-ups, scheduled property viewings, and coordinated with property managers. Assisted in preparing lease agreements and other documentation, ensuring a smooth onboarding process for tenants. Comfortable using CRM tools and multitasking in a fast-paced environment.

Concentrix, Nuvali Sta. Rosa Laguna

Sep 2022 – Sep 2024

Nuvali, Sta. Rosa Laguna

Customer Service Advisor

Worked with a reputable company in Concentrix, handled inbound and outbound calls, addressed customer inquiries, resolved concerns, and provided accurate information. I am known for building rapport quickly, de-escalating issues, and maintaining high customer satisfaction.

Education

Surge Marketplace ( Online Platform )

Feb 2022 – Mar 2022

Completer, Freelancing (Virtual Assistant ) Course

Unders TESDA

Apr 2009 – Jul 2009

Completer, Food and Beverage Servicing

Lyceum Of Alabang

Jun 2007 – Apr 2008

Undergraduate, Hotel and Restaurant Services

Mara Samaringa

Customer Support Specialist

Skills

Languages