Marcia Smalls, Customer Service Representative

About

I'm a Customer Service Representative with the ability to assist a wide customer base. I'm experienced in many office procedures, efficient in data management, and recordkeeping.

Experience

Lee Health Systems/Health Park Medical Center

Dec 2022 – Apr 2023

Fort Myers, FL, USA

Radiology Clerk

● Ensured compliance with HIPAA Regulations for all confidential information. ● Processed requests for medical images from law offices and submitted to Digital Duplication for review. ● Ensured continuity of care through communication with patients, providers, and hospital staff to assist 10- 15 doctors with patient care. ● Reviewed medical charts, retrieved, uploaded medical imaging, and records to assist providers with errorless Radiologic reports. Distributed medical imaging and/or reports. Achievements- Timely collection of images and procedures for review. Decreased patients and medical facilities calls by 35%.

Lee Health Systems/Lee Physicians Group

Jan 2022 – Dec 2022

Fort Myers, FL, USA

Customer Service Representative

● Assisted over 100 patients per day in person, via phone, and effective written communication utilizing MyChart for a clinical office of nine medical providers. ● Responsible for physicians schedules, maintain daily EPIC scheduling templates. Monitored EPIC work queues for referral status, progress of work referrals, and make necessary adjustments in accordance with established priorities. ● Scheduled patients’ appointments, collected co-payments, and data entry of patient demographic information including insurance information. ● Recorded accurate communication and correspondence for patients, clinical staff, and providers. Achievements- Prevented missed calls from the Triage Department. Directed ordering and oversight of supply purchases rescuing unnecessary fees.

City of Lynn/Purchasing Department

Mar 2019 – Apr 2021

Lynn, Massachusetts

Head Clerk

● Effectively communicated with the City of Lynn, local newspaper, and vendors to ensure timely notice of upcoming bids and quotes. ● Reviewed and processed bids, quotes, and purchase order requests. ● Maintained accurate purchasing information and data entry. ● Obtained and updated W-9 for vendors. Achievements- Improved working relationships with vendors. Reviewed and revised filing to decrease processing time of purchase orders.

City of Lynn/Assessor's Office

Aug 2005 – Mar 2019

Lynn, Massachusetts

Head Clerk

● Researched, retrieved, and provided information to the general public, law offices, and government agencies regarding requests for public and non-public records. ● Reviewed, analyzed, and adjusted applications for personal exemptions and motor vehicle excise abatements according to the Massachusetts General Laws. ● Created and maintained daily, monthly, and annual spreadsheets of abatements for the Director of Assessing, Collector’s Office, Comptroller’s Office and state auditors. ● Processed and entered recommitments and reconciled daily abatements. Achievements- Trained employees and youth in the Summer Youth Program. Reviewed and edited business correspondences for the Assessor’s Department director.

Education

Salem State University

Liberal Arts and Sciences, Course work

North Shore Community College

Associates of Science Degree with honors/Certificate in Criminal Justice, Criminal Justice

Marcia Smalls

Customer Service Representative

Skills