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Marcus Smith

Customer Support Representative/Immigration Coordinator

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Washington, DC, United States
Customer Support Representative/Immigration Coordinator at Passport Health of Washington DC
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linkedin.com/in/marcus-smith-0237ab52
Joined October 30, 2023

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English
-
Native or Bilingual
About
I am a high-performing, customer-focused Customer Support Representative with 9+ years of administrative and support experience.
Experience
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Passport Health of Washington DC
Feb 2022 – Present
Washington, DC
Customer Support Representative/Immigration Coordinator
• Respond to client inquiries via telephone and email correspondence in a timely and appropriate manner and professionally handle a high volume of incoming calls • Schedule travel medicine and immigration appointments for clients who are planning to travel internationally, or apply for U.S. citizenship • Provide assistance for foreign citizens looking to immigrate to the US by arranging vaccination schedules, lab work, and ensuring valid documentation is completed. • Efficiently and successfully navigate multiple platforms to provide accurate, valid, and timely information to internal staff to maximize the client experience • Process one-time checking and credit card payments and promote the expansion of products and services offered at Passport Health
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City of Gaithersburg
Dec 2019 – Dec 2021
Gaithersburg, MD
Studio Manager
• Managed a music studio after-school program for a local city youth center • Provided assistance to vendors and community members to rent the studio space for a multitude of events • Tailored social media accounts to create content and engage the local community • Facilitated post-
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GEICO
Jan 2019 – Aug 2019
Lakeland, FL
Claims Service Representative
• Investigated and resolved insurance liability and insurance claims • Liaised between the customer service department and various GEICO departments • Provided follow-up support to clients to provide exceptional customer service