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Maria Isandra Esteves

Providing value as a service with professional support to help drive customer success

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Intro
Warsaw, Poland
Babysitter at Vahlund Family
Telecommunications
Joined August 14, 2022

Skills

Languages

English
-
Intermediate
Tagalog
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Native or Bilingual
About
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction and proven ability to establish and maintain excellent communication and relationships with clients and dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry, hardworking, and ready to join my next team.
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Experience
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Vahlund Family
Dec 2021 – Present
Poland, Warsaw
Babysitter
• Provides care to children inside and outside the home • Prepares healthy meals. Maintains daily schedule • Performs light housework • Leads children in fun activities • Keeps children's living and play areas tidy
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Imagenet
Feb 2019 – Feb 2020
Philippines
Customer Service Representative
• Support corporate as well as small group travel reservations • Confirm reservations, distributes tickets along with confirmations to the traveler • Ensure to confirm availability plus convey tentative itinerary to the respective traveler for approval • Maintain and update profiles for corporate as well as customer travel • Resolve organization travel-related technical conflicts
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Ista Solutions
Jun 2017 – Jan 2019
Philippines
Medical Biller
• Obtain referrals and pre-authorizations as required for procedures • Check eligibility and benefit verification • Review patient bills for accuracy and completeness and obtain any missing information • Prepare, review, and transmit claims using billing software, including electronic and paper claim processing
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TELUS International
Dec 2016 – May 2017
Philippines
Customer Service Representative
December 2016 — May 2017 • Prepare, review, and transmit claims using billing software, including electronic and paper claim processing • Opens customer accounts by recording account information • Maintains customer records by updating account information • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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Verizon
May 2015 – Apr 2016
Philippines
Customer Service Representative
• Attracts potential customers by answering product and service questions; suggesting information about other products and services • Opens customer accounts by recording account information • Maintains customer records by updating account information • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommends potential products or services to management by collecting customer information and analyzing customer needs.
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Hotel St-Regis
Jul 2014 – Apr 2015
Qatar
Switchboard Operator
• Operates telephone / Switchboard service • Provides information and assistance regarding telephone numbers and completes certain types of calls • Enquires the nature of calls in order to refer to the appropriate person or service • Answers internal or external calls (local and long-distance) and transfers calls. • As required, takes and relays messages Greets and directs visitors. • Provides assistance to them as required Maintains a register of room bookings allocates rooms on request and completes any required forms
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Sitel
Mar 2014 – Jun 2014
Philippines
Customer Service Representative
• Assists customers with passenger inquiries about flight departures and arrivals • Provides information to customers about arrival and departure times, reserving tickets, and reward points • Resolves disservice situations (e.g., determine alternate flight options for delayed, canceled, or missed flights, change/rebook reservations, etc.)
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Expedia
Apr 2013 – Mar 2014
Philippines
Customer Service Representative
• Provides excellent customer care and ensures the best travel and accommodation is provided for customers, including corporate clients • Prepares holiday or travel packages for short and long-haul destinations • Prepares product or service reports by collecting and analyzing customer information • Contributes to team effort by accomplishing related results as needed.
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SYKES Enterprises
Feb 2013 – Apr 2013
Philippines
Customer Service Representative
• Arranges flights, insurance, and accommodation for customers and clients • Uses a booking system to secure holidays • Collects and processes payments • Advises customers and clients on travel arrangements, e.g. visas and passports • Contributes to team effort by accomplishing related results as needed
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Expert Global Solutions
Apr 2012 – Jan 2013
Philippines
Customer Service Representative
• Monitors process and ensures the optimal level of customer service to all financial requirements • Coordinates with clients and negotiates all payment settlements • Monitors all outstanding dues and performs appropriate collections • Manages all customer issues and ensures appropriate resolution • Develops and maintains effective and cooperative relations with all clients and employees
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Teleperformance
Aug 2011 – Feb 2012
Philippines
Customer Service Representative
• Attracts potential customers by answering product and service questions; suggesting information about other products and services • Maintains customer records by updating account information • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Recommends potential products or services to management by collecting customer information and analyzing customer needs • Prepares product or service reports by collecting and analyzing customer information
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Convergys
Jun 2011 – Aug 2011
Philippines
Customer Service Representative
• Attracts potential customers by answering product and service questions; suggesting information about other products and services • Maintains customer records by updating account information • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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IBEX
Nov 2010 – May 2011
Philippines
Customer Service Representative
• Order taking for all branches • Attracts potential customers by answering product and service questions; suggesting information about other products and services • Maintains customer records by updating account information • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Recommends potential products or services to management by collecting customer information and analyzing customer needs • Prepares product or service reports by collecting and analyzing customer information
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