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Maria Jose Gonzalez Galindo

Bilingual agent and assistant

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Intro
Barcelona, Spain
Consumer Services
linkedin.com/in/maria-gonzalez-galindo
Joined September 19, 2022

Skills

Languages

Spanish
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Native or Bilingual
English
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Fluent
About
I am a self-motivated and progress-driven agent at customer service with an extensive background in this industry. I have developed and executed strategies that I believe will bring value to any company. I handled various responsibilities in my previous agent position and quickly established talents in prioritizing tasks, meeting deadlines and finding solutions to eliminate obstacles. My career has enabled me to develop and establish skills in such key areas: Remote Access Complaint Resolution Documenting Requirements I am grateful for the opportunities afforded me in my prior position, and I'm ready to put those skills to use for a company. I am looking forward to new challenges, collaborating with a fresh team of talented professionals.
Experience
User avatar
Cash App
Nov 2020 – May 2022
Colombia
Bilingual Agent
Responded promptly to customer service emails, chats and inquiries from diverse groups of individuals. Answered more than 110 inbound emails and chats from customers daily.
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Cigna
Jan 2020 – Jun 2020
Colombia
Bilingual Agent
Responded promptly to customer service calls and inquiries from diverse groups of individuals. Reviewed customer account information to determine current issues and potential solutions at a health care insurance company.
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La Maletra
Sep 2019 – Dec 2019
Colombia
Assistant
Produced and distributed memos, newsletters, email updates and other forms of communication. Used advanced Excel functions and calculations to develop reports and lists.
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RP EXITOS PRODUCTION
Apr 2017 – Aug 2017
Philadelphia
Assistant
Produced and distributed memos, newsletters, email updates and other forms of communication. Handled data entry tasks with high levels of speed and accuracy. Used scheduling software to delegate resources and manage calendars.
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