Mariana Pimenta, European Sales Business Operations

About

I have already lived in 5 different countries always aiming to study and know new perspectives of life. Every experience that I had abroad has allowed me to improve my multilingualism and increase my curiosity towards other cultures. I am constantly motivated by my thirst for knowledge and my willingness to take on new challenges. Presently, I work with Sony Europe as a Junior Sales Support Specialist. I handle one of our key accounts Amazon. My goal is to ensure that the orders are managed efficiently, highlighting bottlenecks in the sales process and look for continuous process improvements. I handle the goods allocation, the negotiations of priorities for urgent requests, I assure backup of the daily tasks and general enquiries. Moreover I have experience with administrative services in the area of order processing, master data, reporting and logistics. This in turn helps enhance my employer’s brand and drive sales and growth within the team and company. As sales support specialist, I have the opportunity to improve my SAP skills and also develop main competencies, such as analytical skills, communication, service focus and teamwork. The activities performed on my everyday routine demands precise, focused and reliable work, with efficiency in time management and respect for all SLA's. Additionally I’m responsible for the training of new joiners who will be assigned to work with Amazon as a customer. During the weekends you can find me working on my passion – as a DJ at clubs, events and music festivals in Brazil and Europe.

Experience

Sony Europe

May 2021 – Present

Hungary - Budapest

Junior Sales Support Specialist

- Creation and maintenance of customer sales orders in SAP - Management of availability enquiries - Sales activities covering Returns / Creation of Claims - Precise, focused and reliable work, with efficiency in time management and respect for all SLAs - Customer master data - Processing price change requests and investigating invoice disputes - Negotiating priority for urgent requests, reporting tasks and general enquiries - Supporting Logistics activities - Ensuring delivery of agreed service levels - Supporting team members on projects, doing back-up

Cielo

May 2019 – Dec 2019

Brazil

Vice president executive commercial’s intern

- Sales negotiation - Meet customers - Formalize commercial proposals - Monitoring and closing of the flow of service orders - Management of administrative and financial reports - Make contact with suppliers - Analysis and manipulation of business data - Qualification of KPI's regarding the business goals and objectives

Studio Le Dance

Feb 2017 – Aug 2018

Brazil

Classical Ballet Teacher

- Head teacher during class - Research and application of new teaching methods - Conducted examinations every quarter - Monitored daily attendance

Metodo Group

Jan 2015 – Feb 2017

Brazil

Junior Marketing Analyst

- Creation of templates for advertising - Organizes the official company website and its online catalog - Company´s marketing definition in all digital plataforms - Website performance - Daily use of Google Ads and Analytics for measuring results

Education

Pontifícia Universidade Católica de Minas Gerais

Jul 2017 – Dec 2021

Bachelor, International Relations

Kozminski University

Jan 2020 – Aug 2020

Bachelor, International Business

Mariana Pimenta

European Sales Business Operations

Languages