Maricris Ukochio

Customer Service Lead Identity/Fraud Analyst Social Media Moderator

Message

Intro

Antipolo City, Philippines

Studied Business Administration at Pamantasan Ng Lungsod Ng Maynila

Professional Training & Coaching

Joined November 5, 2024

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

Seasoned Operations Leader: 13+ years of experience in BPO, overseeing operations in diverse verticals (telecommunications, eCommerce, finance, media, healthcare). Proven Identity Verification Expert: 7+ years at Upwork, leading teams in fraud prevention and detection through rigorous profile reviews and video verifications. Results-Oriented Project Manager: Successfully launched and improved numerous programs, empowering teams to achieve exceptional results.

Experience

Upwork Global Inc.

Jul 2017 – Oct 2024

Remote

Trust and Safety Team Lead | Identity Verification Operations - Customer Support

Seasoned Identity Verification Specialist: With seven years of experience at Upwork, I adeptly assessed user identities, mitigating fraud risks and protecting confidential information. Diligent Fraud Prevention Professional: Spearheaded a team to conduct thorough document verification and liveness checks, safeguarding Upwork's platform and user community.

Upwork Global Inc.

Aug 2019 – Aug 2021

Remote

Social Media Moderator

Handled Upwork’s social media pages including Youtube, Linkedin, X (Formerly Twitter), Facebook and Instagram. Also managed the Upwork Community pages handling customer complaints on billing, technial issues, fraud, scam jobs and feedback for all lones of business

Alorica Philippines

Jan 2009 – Jun 2017

Philippines

Operations Supervisor

Team Lead

Education

Pamantasan Ng Lungsod Ng Maynila

Apr 2000 – Apr 2004

Bachelor's Degree, Business Administration