Mark Hunter

About

I am motivated, dedicated with excellent communication skills and I believe I would be a valuable asset to your organization.

Experience

E.ON Energy

Jan 2017 – Mar 2020

Bedford, UK

Customer Service Advisor/General administrator

• Managed and maintained company databases, ensuring accuracy, security, and easy accessibility for cross-departmental teams, resulting in improvement in data retrieval times. • Utilized complex spreadsheets and databases to track key performance indicators, enabling more informed decision-making by senior management. • Utilized advanced Excel functions to manage and manipulate large datasets, creating comprehensive reports that supported informed decision-making. • Utilized project management software to organize and oversee multiple projects simultaneously, ensuring on-time delivery. • Accurately entered and maintained large volumes of data in various databases, maintaining an exceptional accuracy rate and ensuring data integrity across multiple departments. • Processed and inputted extensive records daily, meeting tight deadlines while maintaining high standards of accuracy and attention to detail. • Streamlined data entry processes by implementing quality control checks, reducing errors and improving overall data accuracy. • Collaborated with cross-functional teams to gather, verify, and input data, ensuring timely and precise updates to company systems and reports. • Developed and maintained an organized filing system for digital and paper records, ensuring quick retrieval and efficient record-keeping. • Trained and mentored new employees in data entry protocols, resulting in an increase in team efficiency and reduced training time. • Regularly audited data entries to identify and correct discrepancies, contributing to an improvement in overall data quality.

Telephone Information Masters

Jul 2005 – Jul 2016

Exeter, UK.

Customer Service Advisor/General administrator

• Delivered superior IT support to end-users, ensuring swift resolution of technical issues while maintaining an exceptional satisfaction rate. • Led a team of several IT specialists in providing 24/7 technical support, reducing downtime through proactive system monitoring and maintenance. • Successfully managed and resolved escalated technical issues, achieving first-call resolution and minimizing the need for follow-up interventions. • Collaborated with cross-functional teams to deploy software and hardware solutions, ensuring seamless integration with minimal disruption to business operations. • Conducted regular system audits and provided comprehensive reports to senior management, identifying areas for improvement and contributing to a reduction in technical incidents. • Developed and implemented customer service protocols that improved client communication and enhanced overall user experience. • Continuously updated technical knowledge and customer service skills, keeping pace with industry trends and best practices to deliver top-tier support. • Streamlined office operations by leveraging advanced IT skills, reducing administrative processing time by through automation and efficient data management.

Education

St Thomas High School

Sep 1991 – Jul 1995

Graduated High School

Skills