When customers have issues or concerns about a company, they turn to customer service departments to get their problems solved. Dealing with the public in these roles often requires skills in these areas:
Data entry
Attentive listening, empathy
Troubleshooting and research
Patience
Speed and efficiency
Positive attitude
Diplomacy
Communication skills
Time management
Experience
CXR SMM
May 2016 – Present
Philippines
web design
When customers have issues or concerns about a company, they turn to customer service departments to get their problems solved. Dealing with the public in these roles often requires skills in these areas:
Data entry
Attentive listening, empathy
Troubleshooting and research
Patience
Speed and efficiency
Positive attitude
Diplomacy
Communication skills
Time management