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Marshall Udeh

IT Support Specialist

Port Harcourt , Nigeria
IT Support Specialist Microsoft 365 at DE9MIC CONSULTS
Studied Statistics/Computer Science at University of Port Harcourt
Information Technology & Services
Joined July 27, 2023



I'm an IT Support Specialist with 1 year of experience. I enjoy solving problems for clients and customers.
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Jun 2022 – Present
Lagos, Nigeria
IT Support Specialist Microsoft 365
1. Manage and administer the Office 365 suite of products, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related applications. 2. Provide and manage user accounts, security groups, and access permissions within the Office 365 environment. 3. Monitor and optimize system performance, troubleshoot issues, and implement necessary fixes or enhancements to ensure smooth and uninterrupted operations. 4. Collaborate with cross-functional teams and end-users to understand business requirements and provide technical solutions leveraging Office 365 capabilities. 5. Configure and maintain Exchange Online, including mailbox management, distribution groups, and security configurations. 6. Administer SharePoint Online sites, libraries, lists, workflows, and other collaborative features to support effective document management and team collaboration. 8. Manage OneDrive for Business, including file synchronization, sharing settings, and access controls. 9. Support and administer Microsoft Teams, including user provisioning, channel management, and collaboration settings.
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University of Port Harcourt
Nov 2011 – Feb 2016
Bachelor of Science , Statistics/Computer Science