Martha Mensah, I am a Goal-Oriented Account Management, Operation specialist with ten Years of banking experience, meticulous, detailed oriented.

About

I am a multi-versed client service specialist with over 10years experience in commercial, retail banking, transition acquisition support and wealth management. I am an expert in client facing and collaborating with teams to establish and maintain client relationships. My goal is to effectively use my skills in a collaborative environment. I

Experience

Truist Bank

Feb 2023 – Feb 2024

Remote

Transitions Support Specialist

Help client regarding submitting wire and ACH transactions and approval • Act as an escalation point for unresolved or complex transition issues, collaborating with other teams for resolutions • Troubleshoot and resolve technical issues, including software and network problems • Assist clients in successfully completing onboarding processes.

Morgan Stanley

Mar 2016 – Aug 2023

Columbus, OH

Client Service Associate

• Address client concerns regarding ACH, WIRE and External transfers, through communication channels such as phone, email, and face to face interactions. • Foster and nurture relationships with clients to ensure their satisfaction. • Conduct research to assist clients in resolving their inquiries and fulfilling their requests. Collaborate closely with teams to offer support and deliver solutions to clients. • Keep track of client interactions and problems providing reports to management.

RBC Capital Market

Oct 2022 – Apr 2023

Hybrid

Operations Associate I

. Accurately and promptly handle dividend and interest payments. •. Reconcile dividend and bond payments. •. Resolve any discrepancies, in transaction records. • Work with teams to address and resolve payment related issues. • Maintain smooth payment processing by coordinating with vendors and clients. • Establish procedures to streamline payment processing efficiency., provide payment date and calculations to FA/CSA

Education

Fridley High School

Sep 2006 – Jun 2009

GED, General studies

Anoka Ramsey Community College

Sep 2001 – Aug 2002

AAS, Business Administration

Martha Mensah

I am a Goal-Oriented Account Management, Operation specialist with ten Years of banking experience, meticulous, detailed oriented.

Skills

Languages