Matthew Ayebo

Customer Service Specialist

Message

Intro

Ajah, Lagos., Nigeria

Customer Service Specialist at Fidelity Bank

Studied Economics at Tai solarin University of Education

Banking

Joined August 31, 2022

Skills

About

I am dedicated and result driven. Highly motivated & experienced to understand behavior and contribute possible solutions to problem, with enthusiastic to increase satisfaction, productivity and social well-being in any given situation. Skilled and have the ability in developing intervention strategies that will improve and add positive value to organizational effectiveness, work environment, and individual well-being so as to achieve target goals and objectives of an organization. I'm a customer service specialist with 4 years of experience.

Experience

Fidelity Bank

Apr 2021 – Present

Lagos, Nigeria

Customer Service Specialist

Responsible to the Head of Customer service experience. Answering incoming calls and responding to customer’s complaints. Document all call information according to standard operating procedures. Following up customers call where necessary. Route complaints to appropriate resources.

DARESCOE INTEGRATED BUSINESS SOLUTIONS LIMITED

Jan 2018 – Mar 2021

Oyo, Nigeria

Customer Service Representative

Responsible to the Head of Department on General Customer’s service towards customer’s satisfaction. Maintaining a positive, empathetic and professional toward customers at all time. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests.

Education

Tai solarin University of Education

Jul 2012 – Oct 2016

B. Sc, Economics