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Mayada Shehata

Customer service & Data analyst

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Intro
Cairo, Egypt
Studied Supervisory skills at Top business academy
Studied 1- communication skills 2- World class customer service 3- Negotiations at Dale Carnegie seminar
Studied Proposal writing & business English at Berlitz
Studied CRM system at Westwood IT
Studied Law at Cairo university
Joined April 30, 2021

Skills

Languages

English
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Advanced
Arabic
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Native or Bilingual
About
Accomplished and energetic with a solid history of achievement in my job field, Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, excellent communication and Handles tasks with accuracy and efficiency. Goal-oriented [Customer Service Supervisor act as call center manager) dedicated to high levels of customer satisfaction and meeting aggressive business goals.
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Experience
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El Saba auto service/ ElSaba Auto service is a certified franchise of auto service for Nissan, Kia and Peugeot brands
Sep 2014 – Oct 2018
Egypt- zahraa El Maadi
Customer service supervisor
• Delegating tasks • - Coaching the team leaders & the agents if necessary • - Monitoring the team’s performance • - Assisting the team by performing the tasks with them • - Helping with training and development • - Completing paperwork (yes, there’s always admin to do) • - Handling complaints (from both staff and customers) • - Helping to hire new staff • - Reporting to senior management / personnel when required • -Providing high-quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. • - Assessing employee performance, Being a role model • - Implementing business procedures • - Motivating the team leaders and their teams • - Improving action plans
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El Saba auto service
Jun 2014 – Sep 2014
Egypt- zahraa El Maadi
A senior representative of customer service
• Reporting System & Analysis • Responsible for Kia Auto service branch • Handling complaints • Face to face customer service • Following up with customers to ensure the quality of service • Evaluate the service advisors and make an action plan to raise the standard of the quality
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IE2S International Energy and Environmental Solutions (US company)
Nov 2011 – Apr 2013
Egypt-El Mohandseen/ USA - Massachusetts
Business Administrator
 Reporting system and analysis  Daily Reports to inform the Office of the United States of America  Communicate with the outside companies the country to import their own products for renewable energy  Implementing business procedures  Assessing employee performance  Relating to customers  Negotiating contracts, deals and proposals  Maintaining professionalism in the workplace  Mediating staff issues  Sometimes Interviewing and hiring staff  Being a role model  Motivating the colleagues  Improving action plans  Preparing financial data  Networking with industry peers, competitors and prospective clients  Promoting and marketing the business  Minimizing expenditure  Managing budgets  Attending business meetings, events, and industry functions
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Etisalat off shore ( UAE)
Mar 2009 – Aug 2011
Egypt- El-Abasiya
Customer service representative
Dealing with multinational peoples like gulf people, Indian people, British people and other who live in UAE to provide them their inquiries and trying to solve their problem as fast as we can. 1- Providing high-quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. 2- Responsible for relationship building and resolving customer queries and problems in a professional manner. 3-Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
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Exclusive Discounts Card Company - Egypt
Oct 2008 – Feb 2009
Egypt- Mast El-gadeda
Sales Coordinator
1. Primarily assisting the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. 2. Preparing and then following up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. 3. Responding to any online or telephone queries in a calm and friendly manner. 4. Liaising with other departments and the client to provide the service most suitable for the client’s needs, cost and time restraints. 5. Working closely with the Sales team to assess the progress of the department and developing Sales strategy accordingly. 6. Producing reports on progress within the department and outline any developed strategies to improve. 7. Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.
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El-Masria for law and legal consultants
Oct 2007 – Oct 2008
Egypt- Mast El-gadeda
Lawyer
As a representative of clients, a lawyer performs various functions. As the advisor, a lawyer provides a client with an informed understanding of the client's legal rights and obligations and explains their practical implications. As the advocate, a lawyer zealously asserts the client's position under the rules of the adversary system. As the negotiator, a lawyer seeks a result advantageous to the client, but consistent with requirements of honest dealings with others. As an evaluator, a lawyer acts by examining a client's legal affairs and reporting about them to the client or to others, I can also deal with the debt collection cases and earn them with the friendly way
Education
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Top business academy
Jun 2017 – Aug 2017
Excellent, Supervisory skills
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Dale Carnegie seminar
Jul 2008 – Dec 2008
Excellent, 1- communication skills 2- World class customer service 3- Negotiations
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Berlitz
Jul 2008 – Dec 2008
Excellent, Proposal writing & business English
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Westwood IT
Jul 2008 – Dec 2008
Excellent, CRM system
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Cairo university
Sep 2004 – Jun 2007
Good, Law