Mercury Ann Saballa, Virtual Assistant

Experience

MedSpecialized

Apr 2023 – Present

Cebu City

Virtual Administrative Medical Assistant

Conduct outgoing calls to verify patient details and fax numbers with provider offices for efficient submission of patients' notes and test reports. Manage incoming calls for urgent processing of patients' notes and test reports, ensuring prompt client support. Accurately enter patients' notes into Practice Fusion and Point Click Care systems, maintaining meticulous records.

Wipro Limited.

Jun 2019 – Apr 2023

Cebu City

Provider Service Advocate

Assist providers with patient eligibility and benefits inquiries. Facilitate claims support, including reconsideration and appeal status updates. Guide providers through prior authorization status checks, and initiate authorization and predetermination requests.

Tech Mahindra

Oct 2016 – Jun 2019

Cebu City

Outreach Consultant

Tasked with reaching out to and scheduling appointments with provider offices through various retrieval methods. Offer support and guidance to provider offices to ensure the efficient retrieval of medical records. Collaborate effectively with both onshore and offshore team members. Maintain a high call volume to meet project deadlines effectively. Address and resolve issues by clarifying concerns, conducting research, and offering alternative solutions.

Education

University of San Jose-Recoletos

Jun 2007 – Mar 2009

Bachelor of Science, Tourism

Mercury Ann Saballa

Virtual Assistant

Skills

Languages