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Mercury Ann Saballa

Virtual Assistant

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Intro
Cebu City, Philippines
Virtual Administrative Medical Assistant at MedSpecialized
Studied Tourism at University of San Jose-Recoletos
Joined April 2, 2025

Skills

Languages

English
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Fluent
Experience
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MedSpecialized
Apr 2023 – Present
Cebu City
Virtual Administrative Medical Assistant
Conduct outgoing calls to verify patient details and fax numbers with provider offices for efficient submission of patients' notes and test reports. Manage incoming calls for urgent processing of patients' notes and test reports, ensuring prompt client support. Accurately enter patients' notes into Practice Fusion and Point Click Care systems, maintaining meticulous records.
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Wipro Limited.
Jun 2019 – Apr 2023
Cebu City
Provider Service Advocate
Assist providers with patient eligibility and benefits inquiries. Facilitate claims support, including reconsideration and appeal status updates. Guide providers through prior authorization status checks, and initiate authorization and predetermination requests.
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Tech Mahindra
Oct 2016 – Jun 2019
Cebu City
Outreach Consultant
Tasked with reaching out to and scheduling appointments with provider offices through various retrieval methods. Offer support and guidance to provider offices to ensure the efficient retrieval of medical records. Collaborate effectively with both onshore and offshore team members. Maintain a high call volume to meet project deadlines effectively. Address and resolve issues by clarifying concerns, conducting research, and offering alternative solutions.
Education
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University of San Jose-Recoletos
Jun 2007 – Mar 2009
Bachelor of Science, Tourism