Conduct outgoing calls to verify patient details and fax numbers with
provider offices for efficient submission of patients' notes and test
reports.
Manage incoming calls for urgent processing of patients' notes and test
reports, ensuring prompt client support.
Accurately enter patients' notes into Practice Fusion and Point Click
Care systems, maintaining meticulous records.
Wipro Limited.
Jun 2019 – Apr 2023
Cebu City
Provider Service Advocate
Assist providers with patient eligibility and benefits inquiries.
Facilitate claims support, including reconsideration and appeal status
updates.
Guide providers through prior authorization status checks, and initiate
authorization and predetermination requests.
Tech Mahindra
Oct 2016 – Jun 2019
Cebu City
Outreach Consultant
Tasked with reaching out to and scheduling appointments with provider
offices through various retrieval methods.
Offer support and guidance to provider offices to ensure the efficient
retrieval of medical records.
Collaborate effectively with both onshore and offshore team members.
Maintain a high call volume to meet project deadlines effectively.
Address and resolve issues by clarifying concerns, conducting research,
and offering alternative solutions.