During my employment at The Alorica, I first handled email queries from a shared ride account namely Lyft. I assisted passengers for the first three months and was trained to handle driver emails for another three months. Later on was trained to handle calls from both passengers and drivers and another workload was added which we also accept documents for those who wanted to be a Lyft driver.
When the pandemic hit us, I was reprofiled to AHS account. A warranty company where we assisted homeowners set an appointment with a technician, read and saves contracts. After nine months, I was trained to be a tier 2 representative where we only cater technician calls. Which we mainly do approve a certain budget for a certain repair.
I also worked as a Technical Support for Comcast. Activating Cable, Phone and Internet. Answering customer queries and complaints.
Lastly, I also assisted customers placing an order online and with their general inquiries.
Experience
Alorica Teleservices
Oct 2018 – Jun 2021
Davao City
Customer Service Associate
During my employment at The Alorica, I first handled email queries from a shared ride account namely Lyft. I assisted passengers for the first three months and was trained to handle driver emails for another three months. Later on was trained to handle calls from both passengers and drivers and another workload was added which we also accept documents for those who wanted to be a Lyft driver.
When the pandemic hit us, I was reprofiled to AHS account. A warranty company where we assisted homeowners set an appointment with a technician, read and saves contracts. After nine months, I was trained to be a tier 2 representative where we only cater technician calls. Which we mainly do approve a certain budget for a certain repair.
TELEPERFORMANCE
Mar 2017 – Aug 2018
Davao City
Technical Support
Technical Support for Comcast. Activating Cable, Phone and Internet. Answering customer queries and complaints.
