Michael Krukiel, IT Professional / Software QA Leader / E2E Test Coordinator / Delivery Manager / People Leader / Coach & Mentor

About

Quality focused technology leader with extensive experience spanning numerous aspects of software development. Solution oriented and skilled at working across business units to achieve goals. Demonstrated leader with ability to drive multiple priorities in fast-paced environments. Innovative and highly capable of driving collaboration with cross-functional, co-located and global teams. Highly successful designing and implementing company-wide quality and customer engagement initiatives. Specialties: Software Quality Management, Customer Engagement, E2E Test Coordination, Test Planning & Execution, Test Consultant, Test Engineer, Delivery Manager, Implementation Specialist, Release Management, Product Management, Project Management, Information Management, Budget Development/Management, Strategic Planning, Training & Agile Methodology.

Experience

Sabre Airline Solutions

Nov 2014 – May 2020

Southlake, Texas

Principal Quality Assurance Engineer / Global E2E Test Coordinator

-Executed end-to-end test strategy in software development lifecycle, including functional, both manual and automated, compatibility, integration, load, stress, performance, exploratory and regression testing to boost quality by 20% -Coordinated end-to-end testing with both internal and external teams for very complex applications, products, programs and airline cutovers -Established escalation procedures, expectations for resolution of client issues and unique methods of gathering feedback across quality teams -Worked onsite with customers to document and execute all testing activities to include customer validation testing (CVT), mapping issues back to internal test coverage for continuous improvement -Recognized by leadership for strong ability to overcome cultural differences and language barriers while working directly with customers, both onsite and remotely, located worldwide

Sabre Airline Solutions

Aug 2013 – Nov 2014

Southlake, Texas

Manager - Quality Assurance Engineering and Global E2E Test Coordination

-Managed a team of 17 global test engineers responsible for all test efforts, manual and automated, for complex reservations and airport applications used by airlines worldwide -Coached and mentored four test coordinators responsible for internal and external end-to-end test coordination with 27 product teams and customers located worldwide -Maintained $2.8M budget for employees, contractors, training, software and hardware requirements

Sabre Airline Solutions

Apr 2010 – Aug 2013

Southlake, Texas

Principal Quality Assurance Engineer / Global E2E Test Coordinator

-Collaborated with global clients, system engineers, product owners, marketing managers and test teams to align requirements for new customer migrations, new products or enhancements -Coordinated all end-to-end testing for companies first multi carrier airline partition which migrated six partnering airlines at once compared to single airline migrations in the past -Provided test support to customers located in Brazil, Chili, Colombia, Ecuador, Paraguay and Peru

Dun & Bradstreet - Hoovers

Jan 2009 – Mar 2010

Austin, Texas

Director of Technology - Quality Assurance

-Successfully led all QA efforts to migrate from PHP based platform to JAVA based platform while simultaneously transitioning company from traditional Waterfall methodology to Agile methodology -Maintained $1.6M budget for employees, contractors, training, software and hardware requirements -Eliminated 80% of production deployment issues by establishing quality gates and checkpoints into the release management process

Travelocity

Sep 2007 – Dec 2008

Southlake, Texas

Lead Software Quality Assurance Engineer

-Generated and managed test strategies, test plans, test design specifications and test cases for all financial systems as well as Total Trip product which included air, hotel, car, rail, insurance and additional ancillaries -Developed, scheduled and presented detailed training effort to over 100 test engineers located worldwide on testing financial systems and was recognized as Employee of the Quarter for improved efficiency in the finance verification process

Travelocity

Oct 2005 – Sep 2007

Southlake, Texas

Senior Software Quality Assurance Engineer

-Generated and managed test strategies, test plans, test design specifications and test cases for all financial systems -Implemented release management process for finance releases improving the quality and efficiency of scheduled releases as well as decreasing emergency releases by 85%

Travelocity

Apr 2004 – Oct 2005

Southlake, Texas

Software Quality Assurance Engineer

-Coordinated all finance back-end testing efforts with over 25 project teams and 80 testers located worldwide -Reduced manual intervention of bookings by 80% by designing and implementing a quality assurance process that eliminated financial related defects much earlier in the software development life cycle

Education

Texas A&M University

May 1999 – May 2002

B.B.A. Information & Operations Management, Emphasis in both Management Information Systems (MIS) & Supply Chain Management (SCM)