Michal Tala Bechachino

Customer Service Representative

Message

Intro

Philippines

Studied Management Accounting at Navotas Polytechnic College

Joined April 6, 2025

Skills

Languages

English

Advanced

About

I love to learn new skills and explore myself with different tools and software. I am dedicated to providing effective, long-term solutions to help customers succeed in their business. I can handle inquiries about products, services, and policies effectively. Additionally, I have strong problem-solving and conflict resolution skills, allowing me to de-escalate situations and find effective solutions to address clients' concerns, ensuring smooth transactions. I am detail-oriented, organized, and able to adapt easily to changing customer needs.

Experience

CONVERGYS

Mar 2016 – Feb 2018

Glorietta 5 Makati

Customer Service Representative

My role in the company is respond to customer inquiries about products, services, and policies. Identify customer needs and provide appropriate solutions. De-escalate situations to address customer concerns to ensure a smooth transaction. Handle complaints and requests and provide long-term solutions.

Education

Navotas Polytechnic College

Jun 2011 – Apr 2015

Bachelor of Science in Business Administration, Management Accounting