I love to learn new skills and explore myself with different tools and software. I am dedicated to providing effective, long-term solutions to help customers succeed in their business. I can handle inquiries about products, services, and policies effectively. Additionally, I have strong problem-solving and conflict resolution skills, allowing me to de-escalate situations and find effective solutions to address clients' concerns, ensuring smooth transactions. I am detail-oriented, organized, and able to adapt easily to changing customer needs.
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Experience
CONVERGYS
Mar 2016 – Feb 2018
Glorietta 5 Makati
Customer Service Representative
My role in the company is respond to customer inquiries about products, services, and policies. Identify customer needs and provide appropriate solutions. De-escalate situations to address customer concerns to ensure a smooth transaction. Handle complaints and requests and provide long-term solutions.
Education
Navotas Polytechnic College
Jun 2011 – Apr 2015
Bachelor of Science in Business Administration, Management Accounting