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Miglena Hristova

Lucca, Italy
Joined October 8, 2022


I am a highly confident and socially capable multi-lingual seeking a position as a member of your company. I am keen to embrace challenges and resolve problems using initiative and teamwork, and to add value to your company by building upon my existing academic training and work experience. I have greatly enjoyed my experience to date, and am seeking a suitable IT Support Technician role within a dynamic and successful company that offers room for development and progression within the EMEA region.
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Jun 2021 – Oct 2022
Customer Support Technican
Onvi is a POS and Mobile Order & Pay Solution. I was responsible of internal and external queries (Slack & Salesforce/ Jira). Updating the internal knowledge base (Notion). Communicating with customers via phone, email & whatsapp. Setting up hardware, debugging using Datadog and other internal platforms. Setting up and troubleshooting API integrations, raising features & escalating tickets accordingly, helping with onboarding, interviews & training new employe