Miriam Alvarez Mendez, Scrum Master & Project Manager Jr

About

I'm a Scrum Master with 3 years of experience. I specialize in leading teams to reach their goals by using Scrum, reviewing customer and worker experiences, feedback, and planning projects. As a project manager, my main goal is to achieve the company's vision and core values. I'm experienced in Agile methodologies. Teamwork and effective communication are some of my primary skills. Whether you have an ongoing or starting project - I'll be happy to help!

Experience

Heritage Communities

Nov 2021 – Apr 2022

Remote

Executive Assistant Freelance

Managed CEO agenda, and flight schedules. Reviewed customer service and response time. Managed google reviews project, during the project, we managed to receive more than 20+ new google reviews

PlacidWay LLC

May 2021 – Jan 2022

Remote

Project Manager Jr (Scrum Master)

Led a project to meet provider's needs and increased the conversion rate by 4 points, holding Scrum ceremonies such as daily meetings, demos, and retrospectives, helped PO with product backlog and planning iterations Processed new customer leads, designed emailed campaigns for customers, and reviewed chats and calls. trained new providers in the use of CRM and SaaS software. connected patients with providers according to their needs. Handled over 2500 pts and providers all across the globe.

Vanguardia Electrica Civil

Feb 2018 – Dec 2021

Remote

Operations Director

reviewed and budgeted bids participated in B2B partnerships, Conduct Scrum ceremonies, Review the team's psychological safety, and used Scrum and waterfall methodologies. Helped in the recruitment process and tenders bid. During my time there we managed to gain more than 12 public biddings

Education

Project Management Institute

Jan 2022 – Jul 2022

Certification, Discipline Agile Scrum Master

UTEL

Aug 2017 – Jan 2020

Bachelor's degree, Bussines administration

Miriam Alvarez Mendez

Scrum Master & Project Manager Jr

Skills

Languages