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Mita Jordaan

Customer Service Consultant

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Intro
Johannesburg, South Africa
Studied Public Administration and Industrial Psychology at University of the Free State
Financial Services
linkedin.com/in/mita-jordaan-98b487250
Joined May 27, 2024

Skills

Languages

English
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Fluent
About
I am a dynamic and adaptable professional with a Bachelor of Administration degree in Public Administration and Industrial Psychology. My diverse experience spans roles in sales, customer service, retail, education, and administration, providing me with a comprehensive skill set. At the bank, I honed my sales and customer service abilities, while my role as a General Retail Assistant offered valuable insights into retail operations and customer relations. My tenure as a Tutor and Residence Assistant during my final year at university demonstrated my academic, leadership, and support capabilities. With a strong educational foundation and practical experience, I am well-equipped to excel in positions requiring strong interpersonal skills, strategic thinking, and a proactive approach to problem-solving.
Experience
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Capitec Bank
Jun 2022 – Mar 2023
Western Cape, South Africa
Service Consultant
Provided exceptional customer service, resulting in increased client retention and loyalty. Enhanced branch sales through cross-selling bank products and services to customers. Improved customer satisfaction by efficiently processing transactions and addressing account inquiries. Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
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Capitec Bank
Aug 2021 – May 2022
Western Cape, South Africa
Bank Better Champion
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service. Assisted customers in navigating online banking platforms, improving their overall digital banking experience. Increased efficiency and performance by monitoring team member productivity and providing feedback.
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Shoprite/Checkers
Jun 2021 – Jul 2021
Free State, South Africa
General Retail Assistant
Built rapport with customers through friendly conversation, creating a positive shopping experience that fostered repeat business. Provided support during peak hours by assisting other departments with tasks such as merchandising or restocking shelves when necessary. Supported store promotions by communicating current offers to customers during their shopping experience. Conducted inventory counts by adding each item in stock and documenting in computer system.
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University of the Free State
Jan 2020 – Dec 2020
Free State, South Africa
Residence Assistant
Residence Assistant Provided guidance, peer support, and resources to the students living in university residence. Performed administrative duties such as documenting incidents, compiling reports, and reception duties. Enforced rules and regulations of the residence hall, including quiet hours and overseeing visitation hours.
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University of the Free State
Mar 2020 – Nov 2020
Free State, South Africa
Tutor
Created personalised learning plans to address individual students' needs and learning styles. Taught effective study strategies, time management, and organisational skills to enhance overall academic performance. Monitored and evaluated students' progress over time,adapting teaching approaches as needed to enhance progress. Identified areas of improvement and implemented strategies to address them
Education
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University of the Free State
Feb 2017 – Dec 2020
Bachelor of Administration, Public Administration and Industrial Psychology