Hello, I've an experienced about NOC, help scout, helpdesk and some of experience about Fiber Optics, FTTH, OLT, ONT
Experience
PT Telkom Akses
May 2017 – Present
Indonesia
Helpdesk Tsel
- Overseeing network complaint ticket
- Receive complaints from customers via Telegram or WhatsApp
- Analysis and critical thinking of network problems
- Maintain good relations with customers.
