Mohammed Imam

Client Success Consultant

Message

Intro

Jhb/CT, South Africa

Senior Relationship Manager at EOH

Studied Customer Success Management at Practical CSM

Information Technology & Services

Joined May 14, 2021

Skills

Languages

English

Fluent

About

I have fifteen years of client partner relationship building which has given me the understanding in various customer service roles. I am reactively and proactively involved with key-stakeholders. My experience has made me capable of establishing and managing the expectations of the business by driving the contact centers to achieve their KPIs.

Experience

EOH

Jun 2018 – Present

Africa

Senior Relationship Manager

By me being proactive in the B2B/B2C my day to day job was to guide my client/customer to their specific goals, I focused on long-term retention based on: A. Engagement. B. User request adoption C. Daily reporting. D. Service improvements E. Cross selling between vendor and customer

Education

Practical CSM

Mar 2021 – Present

Certification, Customer Success Management