Monica Maugeri

Message

Intro

Copenhagen, Denmark

Studied International Hospitality Management at Cphbusiness Academy

Joined October 12, 2022

Skills

Languages

Italian

Native or Bilingual

English

Fluent

Danish

Intermediate

Spanish

Basic

About

Experienced in tourism, hospitality, and service management, looking for new challenges. As a skilled travel consultant, seller, and dining service employee with a positive attitude, I am eager to expand my knowledge in the tourism and service sector while contributing positively to the company I will work for.

Experience

Stromma A/S

Jul 2017 – Sep 2018

Copenhagen

Outdoor Sales advisor

Provided tourists with appropriate bus & boat tour packages - Ensured visitors with accurate information - Solved conflicts and complaints – Cash collection – Processed daily reports. Key Achievement: Ensuring 100% customer satisfaction

B&B Duca di Uzeda

Aug 2016 – Oct 2016

Copenhagen

Assistant Front-Desk Manager- Intern

Managed bookings – Checked in and out – Provided recommendations for restaurants, tours, and city activities - Implemented social media marketing campaigns – Handled customer issues and complaints. Key Achievements: Improving front desk efficiency- Providing effective customer service

Restaurant Cafe & Konditori Amadeus

Mar 2012 – Jul 2014

Copenhagen

Food server

Greeted guests and seated them at their tables - Presented food and wine list - Made sure customers had a positive experience - Prepared checks and processed payments. Key Achievements: Learning about French/Danish cousins. Creating unique customer experiences.

La Vecchia Italia Restaurant

May 2011 – Dec 2011

Copenhagen

Food server

Welcomed guests - Answered queries about dishes and ingredients – Promoted special menu items and wines – Communicated efficiently with the kitchen staff - Processed payments. Key Achievements: Maintaining a high level of customer satisfaction. - Ability to work in a stressful environment

Voyaged du Paradis - Travel Agency

Mar 2006 – Jan 2011

Catania - Sicily

Founder and Travel Consultant

Owned and operated a travel agency - Developed financial goals - Recruited and trained staff - Built alliances with local businesses and public organisations - Negotiated prices and services Key Achievements: Increasing profit by reducing costs. Maintaining strong customer relationships.

Etnacom SRL

Jun 2005 – Sep 2006

Catania - Sicily

Outbound Sales Advisor

Made outbound sales call - promoted the most suitable products - answered customer inquiries - managed complaints - solved payment issues - processed payments. Key Achievement: Gaining sales targets through trustful customers relationships

Education

Cphbusiness Academy

Aug 2018 – Jul 2022

Bacherlor's degree, International Hospitality Management