Monika Mandic

About

Results-driven reservations assistant with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Experience

Meeting point company

Sep 2019 – Mar 2021

Malta

Administrative reservations and sales assistant

Coordinated with sales team to manage group bookings. Applied discounts, noted special requests and updated reservations based on communications with customers. Assisted customers by responding to questions about services, amenities and local attractions. Set up room blocks using group rooming lists to track and manage block room reservations. Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system. Balanced accounts and conducted nightly audits to keep bookkeeping current. Received all incoming calls and coordinated with hotel staff to fulfil requests and resolve issues. Input customer data using Sihot software and made immediate updates to reflect room changes. Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Mellieha bay hotel

Mar 2019 – Sep 2019

Malta

Accounts assistant

Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files. Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.

Mellieha bay hotel

Dec 2018 – Sep 2019

Malta

Front office assistant

Greeted visitors, assessed needs and directed to appropriate personnel. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Processed payments and updated accounts to reflect balance changes.

Education

Dr. Lazar Vrkatic

Oct 2013 – May 2015

II, Business psychology

Dr. Radivoj Uvalic

Sep 2009 – May 2013

IV, Economics and accounting

Skills

Languages