I'm an exceptional customer representative with over 5 years experience in my field.
Experience
Ibex Global
May 2018 – Sep 2023
Portmore
Team Leader/ Customer Service Representative
Supervised teams and individuals, giving feedback on performance and
setting goals for improvement
Carried out supervisory activities as outlined in organizational policies.
Maximized quality and productivity with thorough training and
consistent monitoring of team performance.
Recognized employee strengths, improvements and outstanding
contributions.
Managed customer calls efficiently in fast-paced call center
environment.
Built trusting relationship with customers to better understand needs.
• Handled customer inquiries, payments and service requests
Informed customers of promotions and special offers to increase sales,
Delivered fast and friendly service to handle questions and service
complaints.
Met personal, team and company goals in customer service
environment.
Followed up with customers to offer additional support and check
resolution satisfaction.
