Muhamid Issam

Experienced Customer Service Advisor

Message

Intro

Cairo, Egypt

Studied Commerce at Cairo University

Consumer Services

Joined November 29, 2022

Skills

Languages

English

Fluent

Arabic

Native or Bilingual

About

I'm a customer service advisor with over 2 years of experience serving the UAE market. English fluent, Super tech savvy and multi-tasker.

Experience

Etisalat Global Services

Sep 2019 – May 2021

Email & Chat Customer Service Advisor

Offshored, serving the United Arab Emirates market with its diverse and multicultural society. Non-Voice Email & Chat Customer service Advisor solving problems, assisting clients, reporting to management, making outbound follow-up calls, handling complaints and multitasking.

Talabat Food Delivery App

Mar 2018 – Dec 2018

Chat Customer Service Agent

Offshore, as I served the Arabian gulf area market; UAE, Kuwait, Jordon, Oman, Bahrain and Qatar. An all rounder chat customer service agent as I used to chat with customers regarding their food deliveries, assist them with inquiries, solving problems, follow-up and get in contact with drivers to assist reaching the delivery location.

Education

Cairo University

Sep 2011 – Jun 2016

Bachelor's Degree, Commerce