I am a Customer service and technical support representative having experience of more than two years. I am a Tech savvy and quick learner. I am looking for an opportunity where I can use my skills.
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Experience
MCI Inc.
Apr 2022 – Dec 2022
Remote
Technical support agent
Worked with Altice one of MCI's client which provides internet cable television
and phone services in US.
ï‚· Resolved diverse range of technical issues across multiple systems and
applications for customers and end users across various time zones.
ï‚· Resolved internet issues by troubleshooting using tools.
ï‚· Provided documentation on troubleshooting of technical processes to support
desk staff.
ï‚· Provided Tier 1 IT support to non-technical internal users through desk side
support services.
ï‚· Collaborated with supervisors to escalate and address customer inquiries or
technical issues.
ï‚· Assisted with updating technical support best practices for use by team.
ï‚· Offered troubleshooting of connectivity issues across networks such as WiFi
and Phone.
ï‚· Documented support interactions for future referenc
