Muhammad Sanaullah

Administration officer

Intro

Dera Ghazi Khan, Pakistan

Management Trainee Officer at Allied Bank Limited

Studied Accounting and finance at National College of Business Administration and Economics

Banking

Joined July 8, 2023

Skills

Languages

English

-

Intermediate

Punjabi

-

Native or Bilingual

Urdu

-

Native or Bilingual

About

Banking Work Experience: Position: Management Trainee officer Bank: Allied Bank Limited Duration: July 2022 - July 2023 Responsibilities: 1. Assisted customers with various banking transactions, including deposits, withdrawals, and fund transfers. 2. Provided information to customers regarding account balances, interest rates, and banking products and services. 3. Addressed customer inquiries, complaints, and concerns in a professional and courteous manner, striving to ensure customer satisfaction. 4. Processed loan applications and credit card applications, verifying customer information and conducting necessary background checks. 5. Collaborated with other bank departments to resolve customer issues and ensure efficient service delivery. 6. Educated customers about online and mobile banking platforms, assisting them with enrollment and troubleshooting any technical issues. 7. Promoted bank products and services to customers, identifying opportunities for cross-selling and upselling. 8. Maintained accurate and up-to-date customer records in the bank's database, ensuring confidentiality and data protection. 9. Balanced cash drawers and handled large sums of money accurately, following bank procedures and security protocols. 10. Participated in training programs and professional development activities to enhance knowledge of banking regulations, policies, and procedures. Achievements: 1. Recognized as the "Top Performer of the Month" for exceeding sales targets by 20% of Our Branch . 2. Received positive feedback from customers for exceptional service, resulting in increased customer satisfaction ratings. 3. Assisted in implementing a new customer relationship management (CRM) system, streamlining customer interactions and improving efficiency. 4. Actively contributed to the development of training materials and conducted training sessions for new customer service representatives. 5. Successfully resolved complex customer issues, such as fraudulent activity and identity theft, demonstrating strong problem-solving skills. Key Skills: 1. Strong interpersonal and communication skills, with the ability to build rapport with customers. 2. Proficient in using banking software and CRM systems. 3. Attention to detail and accuracy in handling financial transactions. 4. Ability to work under pressure and meet deadlines in a fast-paced environment. 5. Knowledge of banking regulations and compliance requirements. 6. Excellent problem-solving and conflict resolution abilities.

Experience

Allied Bank Limited

Jul 2022 – Present

Dera Ghazi Khan, Punjab, Pakistan

Management Trainee Officer

Banking Work Experience: Position: Management Trainee officer Bank: Allied Bank Limited Duration: July 2022 - July 2023 Responsibilities: 1. Assisted customers with various banking transactions, including deposits, withdrawals, and fund transfers. 2. Provided information to customers regarding account balances, interest rates, and banking products and services. 3. Addressed customer inquiries, complaints, and concerns in a professional and courteous manner, striving to ensure customer satisfaction. 4. Processed loan applications and credit card applications, verifying customer information and conducting necessary background checks. 5. Collaborated with other bank departments to resolve customer issues and ensure efficient service delivery. 6. Educated customers about online and mobile banking platforms, assisting them with enrollment and troubleshooting any technical issues. 7. Promoted bank products and services to customers, identifying opportunities for cross-selling and upselling. 8. Maintained accurate and up-to-date customer records in the bank's database, ensuring confidentiality and data protection. 9. Balanced cash drawers and handled large sums of money accurately, following bank procedures and security protocols. 10. Participated in training programs and professional development activities to enhance knowledge of banking regulations, policies, and procedures. Key Skills: 1. Strong interpersonal and communication skills, with the ability to build rapport with customers. 2. Proficient in using banking software and CRM systems. 3. Attention to detail and accuracy in handling financial transactions. 4. Ability to work under pressure and meet deadlines in a fast-paced environment. 5. Knowledge of banking regulations and compliance requirements. 6. Excellent problem-solving and conflict resolution abilities.

Education

National College of Business Administration and Economics

Aug 2017 – Oct 2021

Bachelor's of Business Administration , Accounting and finance