Muhammad Yousaf

Customer Experience Specialist

Message

Intro

Lahore, Pakistan

Operator (CSR) at Support Solution Hub (SSH Group of Companies)

Studied Computer Science at University of Punjab

Transportation/Trucking/Railroad

Joined June 9, 2023

Skills

Languages

English

Fluent

Urdu

Native or Bilingual

Punjabi

Native or Bilingual

About

I answered people's questions and processed their returns. after occupying that position for around five years in different companies and different project dealing with the people in USA and UK as well. My best qualities are excellent communication and empathy. I always pay close attention to what the customer has to say before explaining how to address it or what I'm doing to assist him. I make an effort to put myself in the customer's position in order to better comprehend their demands.

Experience

Support Solution Hub (SSH Group of Companies)

Apr 2023 – Present

Lahore, Pakistan

Operator (CSR)

I am currently working as an phone operator (CSR) in a taxi campaign (ZoomCars UK).

IBS Tech

Dec 2022 – Mar 2023

Lahore, Pakistan

Operator (CSR)

I have worked as an phone operator (CSR) in a taxi campaign (Blueline Taxis UK).

Livechat WorldWide

Jan 2022 – Jan 2023

Lahore, Pakistan

Customer Experience Agent

I have worked as customer experience agent in Livechat WorldWide for a US project "RVshare" and were dealing with the renters and the owners of the RV as it was a renting platform.

Mindbridge Pvt Ltd

Jan 2020 – Jan 2022

Lahore, Pakistan

Quality Auditor at foodpanda (Philippines, Malaysia & Singapore)

I have worked as a quality auditor in foodpanda content creation for Philippines, Malaysia & Singapore.

Mindbridge Pvt Ltd

Jun 2019 – Jan 2020

Lahore, Pakistan

Customer Support Representative

I was working as a Level 2 customer support representative in Uber for EMEA region.

Education

University of Punjab

Jan 2014 – Jan 2018

BSc (Computer Science), Computer Science