My name is Nada Handayani, I'm 23 years old. I studied Tourism Marketing Management at Indonesia University of Education, Bandung.
I believe my cheerful disposition, multitasker and interpersonal ability make me a strong candidate for the position and I am certain that my experience and industry exposure will add value to the company.
Experience
Mercure Bandung City Centre
Jul 2022 – Present
Bandung, Indonesia
Reservation Agent
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property
Management System
Update reservations ensuring a flawless check in and check out
process
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and
helpful way
Ensure revenue is maximized by up-selling guest rooms and
recommending hotel facilities
