A self-motivated, hardworking, professional with over 3 years of experience in customer service in both call-center (inbound and outbound) and retail store settings. Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professional--dependable, reliable and able to perform duties with minimal supervision, I am highly organized, proactive, empathetic and punctual with a team-oriented mentality.
Experience
AnswerNet Remote
Jun 2022 – Aug 2023
Senior Customer Service Representative
● Handled escalated calls from colleagues, performed return into customer accoutns using reasonable rationale in accordance with company policy
● Verified customers accounts with the correct information to be sure to not give out any personal account information to anyone that is not listed on the account.
● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
● Maintained an up-to-date knowledge about products and promotions.
● Listening attentively to the caller needs to ensure a positive customer experience.
● Performed online sales activities to achieve the company's sales objective.
● Updated and remarked customer accounts with interesting information from the customer.
● Access electronic and paper cataloging systems to look up product information availability.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
● Handled escalated calls from colleagues, performed return into customer accoutns using reasonable rationale in accordance with company policy
● Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
