NAOMI MBAKWE

CUSTOMER EXPERIENCE PERSONNEL

Message

Intro

Lagos, Nigeria

CUSTOMER EXPERIENCE PERSONNEL at GUARANTY TRUST BANK

Studied MARINE BIOLOGY at UNIVERSITY OF LAGOS

Joined May 16, 2021

Skills

Languages

English

Fluent

Igbo

Basic

About

Patient professional talented in assisting customers and prospective clients with questions and concerns, entering and updating customer details while managing escalated issues, enthusiastic and service oriented individual with exceptional communication and multitasking abilities. Skilled marketing executives versed in the knowledge of market needs and trends. I am also adept at creating and executing acquisition and adoptive initiatives.

Experience

GUARANTY TRUST BANK

Apr 2018 – Present

Lagos, Nigeria

CUSTOMER EXPERIENCE PERSONNEL

1. Confer with customers about concerns with products or services to resolve problems and drive sales. 2. Contribute to company achieving and holding industry-leading customer service ratings. 3. Resolve over 60 customer issues per shift by researching and exploring answers 4. Implementing solutions and escalating unresolved problems to upper management 5. Enter customer interaction details in Customer Relationship Management (CRM) software to track requests, document problems and record solutions offered. 6. Create databases and spreadsheets to improve inventory management accuracy

Education

UNIVERSITY OF LAGOS

Sep 2010 – Apr 2014

BACHELOR OF SCIENCE, MARINE BIOLOGY