User's Cover Picture
User's avatar

Natalie Jastrzebski

Native English and Polish speaker with experience in marketing and security management.

Message
Intro
Lublin, Poland
Studied Criminal Justice at St. John's University
Joined January 29, 2025

Skills

Languages

Polish
-
Native or Bilingual
English
-
Native or Bilingual
About
In my most recent role as a Transportation Security Officer at the Department of Homeland Security (DHS), I honed my ability to manage complex, high-pressure environments, oversee large teams, and develop strategic solutions to improve operational efficiency. I led a team of officers, coordinated emergency response procedures, and developed training materials to enhance staff compliance with security regulations. My attention to detail, leadership skills, and focus on team development would be valuable assets in an administrative setting where strong organizational skills are key. Earlier in my career, as an Administrative Assistant at GP Specialists, I was responsible for managing client interactions and scheduling over 200 appointments each month. My efforts to streamline communication processes resulted in a 95% response rate to client inquiries within one business day. Additionally, I was instrumental in initiating projects that improved tracking systems and customer satisfaction—experience that has refined my multitasking, project management, and problem-solving abilities.
Experience
User avatar
Transportation Security Administration
Dec 2017 – Aug 2024
New York
Transportation Security Officer
Supervised a team of 10 officers in daily airport operations, ensuring adherence to TSA regulations and maintaining high levels of public safety. Led a cross-functional team in the planning of advanced screening procedures and emergency response protocols for physical security, optimizing the protection of high-traffic public spaces.. Implemented oversight models for real time threat assessment reviews , focusing on incident response, crowd control, and behavior detection. Managed security protocols for large-scale operations, including high-profile events and VIP screenings, ensuring full compliance with federal security regulations. Created training materials on physical security procedures to enhance staff awareness around access control systems, resulting in improved adherence to safety regulations among 80% of employees. Developed and implemented intelligence-driven strategies to identify potential security threats in high-traffic venues, enhancing overall safety protocols while improving incident response times by 20%.
User avatar
Snappy Auto
Jan 2016 – Dec 2017
San Diego
Manager
Led digital marketing efforts that doubled user acquisition from 10-15 to 20-25 users, improving the company’s online and website presence through SEO, social media campaigns, and paid advertising. Enhanced workplace productivity by integrating ergonomic office solutions, reducing injuries by 15% and increasing productivity by 20%. Developed a cross-border communication strategy that streamlined interactions with international clients, resulting in an improvement of response times to inquiries by 30% and enhancing overall customer satisfaction. Spearheaded pricing strategy contracts, increasing client retention by 15% and contributing to significant growth in a competitive market. Grew customer base in Europe by 25% through the delivery of product solutions to institutional and corporate clients.
Education
User avatar
St. John's University
Aug 2011 – May 2015
Bachlors, Criminal Justice