I’m a good candidate for this position because I’m familiar with the customer service department , dealing with inbound/outbound calls , sending emails/text , also even collection not to mention processing applications , orders and etc .
Experience
Blue Novis
Jan 2021 – Dec 2022
Montgomery AL
Customer service representative
• Is responsible for communicating and interacting with clients and serves as a back-up or reliever in a company. I am the first person that the client must go through if they want to apply for a loan.
• Is in charge of preparing loan files and submitting them to banks or mortgage lenders for approval.
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls. • Sending out emails .
SYKES Enterprises
Aug 2021 – Nov 2021
Montgomery AL
Customer service representative
• Provided accurate responses to questions and inquiries by maintaining advanced product knowledge. • Serves customers by completing account transactions
• Disputing charges and helping customers with overdraft fees .
• Answering Inbound calls.
