A seasoned technology professional and consultant with industry rich experience in startups strategy development, ideas execution, product / project / people management, entrepreneurship ecosystem, services delivery, business analysis, pre-sales, marketing and business development.
I have contributed so far to private and public sector organizations and clients across the globe within various business verticals including telecom, e-commerce, banking, travel, education, non-profit, insurance, healthcare, insurance and utility sectors.
My approach towards successful services and solutions delivery is always accompanied with innovative, forward thinking and self-motivated attitude towards developing creative ideas, content and business solutions.
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Experience
Royal Cyber
Aug 2020 – Present
Pakistan
Senior Business Analyst
· Working in the domains of e-commerce and process automation projects.
· Prepare BRD (business requirements documents), functional specifications documents (FSD), wireframes, client facing project presentations, and blog posts.
· Perform data analysis of client’s existing database and applications outputs.
· Liaison with technical team and client for extracting and listing functional and non-functional requirements.
Qatar Foundation
Jan 2020 – Jul 2020
Qatar
Senior Solutions Architect
· Project management, solution analysis and bids evaluation.
· Planned and monitored lifecycle and delivery of projects for different QF entities.
· Defined solution design and architecture, integration points and support models.
· Recommend best fit enterprise solutions either by in-house teams or vendors.
· Determined gaps in client’s existing applications, and processes.
· Interacted with business users, service providers and technical teams.
· Handled security and compliance requirements for new solution acquisitions.
Projects:
o Lead Evaluation Committee & Vendor Analysis – Microsoft MIM Solution
o Solution Analysis – Change Management Portal (SharePoint)
o Solution & Vendor Analysis – Data & Task Management App (Zenkit)
o Solution & Vendor Analysis – Tenant Management System
o Solution & Vendor Analysis – Education Management System (PeopleSoft)
InfoTech
May 2018 – Oct 2019
Pakistan
Senior Solutions Consultant
· Performed project management, solution design, process development and techno-functional requirement and enterprise architecture analysis activities.
· Developed proposals/responses to RFPs, RFIs, EOIs and client requirements in collaboration with technical, finance and sales team.
· Worked on company roadmap of technology strategy and new solutions ideas.
· Collaborated with business and technology teams to deliver enterprise business applications, consulting services and security solutions.
· Worked with private & public sector clients in banking, real estate/constructions, fintech, public sector, utility, and transportation for digital transformation.
· Worked with product teams to develop premises and cloud-based enterprise software based on different technology stacks.
Projects
o Project Management – Document Management System (bank)
o Presales & Analysis – MS Power BI (bank)
o Gap & Process Analysis – National Single Window (government)
o Project Management – Shopify E-commerce (in-house)
o Presales – Corporate Communications Mobile App (textile)
Systems Limited
Nov 2016 – Apr 2018
Pakistan
Advisory Business Analyst
· Provided leadership to in delivery of solutions and services to public and private sector clients in Pakistan, US and Middle East.
· Developed proposals/responses to RFPs, RFIs, EOIs and client requirements in collaboration with technical, finance and sales team.
· Used Agile methodology (scrum framework) and Microsoft TFS/JIRA, prepared storyboards, user stories, wireframes, and provided weekly reports to clients.
· Gathered, analyzed, and prioritized busines processes and complex functional and technical requirements with sign offs from stakeholders.
· Monitored status and progress of projects at all stages.
· Managed project communication to the business.
· Developed technical presentations, proposals and client facing presentations.
· Conducted performance appraisals and training needs for assigned resources.
Projects
o Project Management & Analysis – Customer Service System
o Project Management & Analysis – Oil Analytics System
o Project Management & Analysis – SharePoint Portal & Website
o Analysis – Loan Query Aggregator Bot Mobile App
o Presales & Analysis – Land Record Systems
o Delivery Lead & Analysis – Business Process Automation (Web, Mobile App)
Etisalat
Aug 2014 – Jul 2016
UAE
Business Analyst
· Analyzed and managed business processes and requirements for CRM, contact center, webchat, emails, voice, SMS, mediation, provisioning, finance, marketing, billing, warehouse, engineering, and BI solutions.
· Developed Business Cases, Business Processes, Business Requirements Document, and Functional Requirements Documents.
· Collaborated with cross-functional teams including technical, marketing, sales, and finance for solution feasibility analysis in technical and cost perspective.
· Analyzed estimations from technical teams and communicated to PMO teams.
· Coordinated with ISVs & vendors for cost, and implementation feasibility.
· Supported PMO teams project estimations.
· Managed project changes through change management process and tools.
· Contributed to knowledge base with business processes for reusability.
IBM
Jun 2011 – Jul 2013
Pakistan
Senior Business Analyst
Project: Business Process Management (Telecom)
o Handled PMO for project reporting and resource utilization.
o Worked in domains of CRM, enterprise applications, customer relationship management, IT infrastructure, storage, integration, security, and networks.
o Performed business process analysis (As-Is & To-Be), re-engineering, and optimization services using ITIL framework.
o Served as a business process liaison between operational & delivery teams, stakeholders, and functional and technical process owners.