I love working with new technology, working in a team and getting the best out of each team members. Am result driven who loves looking for new opportunities and improve customer journey.
Experience
Norton Rose Fulbright South Africa
Jun 2019 – Aug 2023
Sandton
IT Customer Services Manager
Managing a team of 13 Service desk Agents . That provides 1st line support , attending client escalation on time . Responsible for Major incident until issue has been resolved . Responsible for team KPI ‘s.