I am customer care representative and leader with over 5 years of experience.
Experience
WNS
Mar 2025 – Present
Durban South Africa
Customer Care Representative
• Striving to achieve first call resolution and
maintain the quality of service provided by the
call centre. - UK Campaign
• Remaining calm and professional while dealing
with angry customers and providing them with the
best solutions to resolve their issues.
• Adhering to all company policies and
procedures including GDPR/DPA
• Achieving set KPI’s designated by the campaign
and ensure a high level of customer service is
provided on every call
• Using listening skills to understand the needs
and complaints of the customer before offering
them the best possible solution.
• Transferring and escalating the calls to the
appropriate department if needed.
• Exceptional telephone manner, customer
service skills, active listening skills, verbal, and
written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
