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Nwachukwu Okafor

Customer Success Specialist || Product Success Specialist|| Technical Support Specialist || Information Technology Consultant

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Intro
Lagos, Nigeria
Product Success Specialist at Awesome Motive Inc.
Studied Information Technology at The Chartered Institute of IT
Studied Chemical Engineering at University of Lagos
Information Technology & Services
Joined July 24, 2023

Skills

Languages

English
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Native or Bilingual
About
I'm a Customer Success Specialist with 4 years of Experience.
Experience
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Awesome Motive Inc.
Jun 2021 – Present
Remote
Product Success Specialist
Working the support inbox, making sure our customers receive timely responses. Fielding and recording feature requests. Providing support to users on the WordPress.org forums for our plugins. Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions. Pre-release quality assurance testing for updates and new releases. Updating and creating tutorials and documentation. Writing code snippets to solve one-off problems. Communicating with the team and supporting my peers using chat, audio, and video.
Education
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The Chartered Institute of IT
Oct 2021 – Jan 2022
BCS Level 4 Certificate in IT, Information Technology
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University of Lagos
Sep 2010 – Dec 2015
Bachelor of Science, Chemical Engineering
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