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Odlanyer Azucena

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Intro
Quezon City, Philippines
Studied Major in English at Kolehiyo ng Lungsod ng Lipa
Joined March 26, 2022

Skills

Languages

English
-
Fluent
About
I'm 37 years old with more than 14 years of experience in the BPO (Business Process Outsourcing) industry and has worked to 7 different companies as Customer Service / Technical Support Representative / Email Support handling international accounts. I have excellent oral & written communication skills as I have been exposed/engaged to both voice and non-voice programs. I am knowledgeable in Microsoft Office applications (Word, Excel, Powerpoint, Outlook and Teams) and has proficiency on Google apps (Gmail, G-drive, Google Docs, etc). I have flexible time management skills and can work in shifting schedules. I took Bachelor in Secondary Education (Major in English) from 2002 until 2006.
Experience
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Teletech
Jun 2017 – Feb 2022
Cainta, Rizal, Philippines
Back Office Admin
Customer Care Online (Spark New Zealand)
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Sitel
Jul 2013 – Jun 2017
Quezon City, Metro Manila, Philippines
Back Office Admin
Customer Care Online (Spark New Zealand)
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Transcom
Feb 2013 – Jun 2013
Mandaluyong City, Metro Manila, Philippines
Customer Service / Technical Support Representative
Cable Services (Comcast)
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C3/Customer Contact Channels
Mar 2012 – Jan 2013
Taguig City, Metro Manila, Philippines
Helpdesk
Car Reservations (Dollar-Thrifty Automotive Group)
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Concentrix
Aug 2011 – Jan 2012
Quezon City, Metro Manila, Philippines
Customer Service / Technical Support Representative
Direct Broadcast Satellite (Dish Network)
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Convergys
May 2011 – Jul 2011
Quezon City, Metro Manila, Philippines
Customer Service / Technical Support Representative
Small Business End User Care (At&t)
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Teletech
Sep 2009 – Oct 2010
Lipa City, Batangas, Philippines
Credit Consultant
Credit Management (Telstra)
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Alorica
Jul 2007 – Apr 2009
Lipa City, Batangas, Philippines
Customer Service Representative
General Reservations (U.S. Airways)
Education
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Kolehiyo ng Lungsod ng Lipa
Jun 2002 – Mar 2006
Bachelor in Secondary Education, Major in English
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