I am a Customer Support specialist with 3 years experience, I am looking for new challenges and opportunities that align with my career goals, I pay strong attention to details,
I am optimistic and confident and I am also fun to work with.
Experience
Vougera Limited
Mar 2022 – Present
Remote
Customer service specialist
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service
• Provide customers with needed information and support
• Utilize computer technology to handle a high volume of calls
• Send and reply emails and messages.