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Oluwatosin Sangoyoyiwa

Virtual Assistant/Customer Support

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Intro
Nigeria
Virtual Assistant at Freelance
Studied English at Ajayi Crowther University
Joined June 15, 2024

Skills

Languages

English
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Native or Bilingual
About
I am a professional virtual assistant cum customer support representative dedicated to providing efficient and helpful assistance to valued customers. With extensive knowledge of the company's products/services, I aim to address inquiries, resolve issues, and ensure a positive experience for every customer/client I interact with.
Experience
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Freelance
Jan 2024 – Present
Remote
Virtual Assistant
Managed day-to-day administrative tasks for clients. Provided logistical support for client meetings and events, ensuring seamless execution and positive client experiences. Managed appointments and calendar schedule for clients.
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Fidelity Investments
Apr 2024 – Jun 2024
US, remote
Customer Service Specialist
Completed a simulation focused on learning customer service on the Fidelity Investments team. Navigated multiple customers call effectively using active listening skills. Delivered exceptional customer service and resolved problems promptly.
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Bloomberg
Mar 2024 – Jun 2024
US, remote
Client Service Specialist
Completed a job simulation acting as a hypothetical Bloomberg Customer Support team member. Created a task management schedule by using the Eisenhower Matrix to prioritize tasks. Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features. De-escalated and solved challenging customer issues.
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Airtel
Sep 2023 – Feb 2024
Nigeria
Customer service representative
Provided prompt and courteous assistance to customers, addressing inquiries, resolving complaints, and ensuring high levels of satisfaction.
Education
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Ajayi Crowther University
Sep 2017 – Sep 2021
Bachelor's , English