Omar Khater

Data Engineer

Message

Intro

Amman, Jordan

Technical Support Executive at Ihorizons

Studied Information Technology at The American University of Madaba

Information Technology & Services

Joined March 11, 2025

Skills

Languages

Arabic

Native or Bilingual

English

Fluent

About

I am a dedicated and detail-oriented Customer Support Executive with a strong background in troubleshooting, technical assistance, and IT service management. With experience in Freshservice, Dynamics 365 ticketing systems, and Microsoft Entra ID, I excel in resolving complex customer issues and optimizing support workflows. Currently, I am expanding my expertise by studying to become a Data Engineer. My background in Data Science and AI, combined with my technical proficiency in networking and cloud technologies, equips me with a strong foundation in data management, pipelines, and infrastructure. I am passionate about leveraging my analytical skills to build scalable data solutions and drive data-driven decision-making. I am actively seeking opportunities to transition into data engineering, where I can apply my problem-solving abilities and technical knowledge to develop efficient data architectures.

Experience

Ihorizons

Jul 2024 – Present

Qatar/Remote

Technical Support Executive

• Managed and resolved customer issues using Freshservice and Dynamics 365 ticketing systems. • Handled customer interactions professionally, transitioning from challenging to friendly engagements across diverse cultural backgrounds. • Prioritized tasks effectively based on case severity and impact, ensuring timely resolution of critical issues. • Restarted and maintained essential services on servers to ensure uninterrupted functionality. • Led engaging training sessions on Microsoft Entra ID, helping the team build confidence and skills, and opening up opportunities to take on more responsibilities.

Education

The American University of Madaba

Jun 2021 – Dec 2024

Data Science And AI, Information Technology