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Omuria Julius

A Retention Executive with over 10 years of experience in Administrative work, Customer Experience, Retention, Sales and Quality Control.

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Intro
Kampala, Uganda
Retention Executive at MTN Uganda
Studied ICT Systems and excel, customer service at MTN Uganda ilearn Academy
Studied Tours and Travel at Makerere University
Studied Economics, ICT and Geography at Mukura Memorial Secondary School
Studied English, Mathematics and ICT, at Uganda Certificate of Education
Studied Math, English, SST and science at Morukakise Primary School
Joined July 27, 2023

Skills

Languages

English
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Fluent
Swahili
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Intermediate
About
I am an enthusiastic, motivated, detail oriented and analytical professional with strong communication and inter-personal skills with over 10 years experience in Administrative duties, Customer Experience, Retention quality control and Sales I excel at prioritizing tasks, collaborating with staff, and implementing highly effective organizational processes. I am familiar and comfortable with most office equipment and computer programs; I’m also a fast learner. Past supervisors have complimented me on my ability to easily use and learn various computer software packages. My background lies in supporting the organizations with administrative duties, successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention.
Experience
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MTN Uganda
Mar 2023 – Present
Kampala, Uganda
Retention Executive
Analyzing customer behavior. Gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business.
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MTN Uganda
Feb 2021 – Mar 2023
Kampala, Uganda
Quality Assessor
Identify and remedy defects within the production process. Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze statistical data. Ensure that user expectations are met during the testing process.
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MTN Uganda
Feb 2018 – Feb 2021
Kampala, Uganda
Customer Service Officer
Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions
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AAR Credit
Jan 2014 – Nov 2017
Kampala, Uganda
Administrative Assistant
Answer and direct phone calls. Organize and schedule appointments. Plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system.
Education
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MTN Uganda ilearn Academy
Jan 2019 – Dec 2022
Certificates in MTN IT systems and software programs, customer service and Advanced Excel, ICT Systems and excel, customer service
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Makerere University
Jan 2014 – Nov 2017
Bachelors of Tourism, Tours and Travel
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Mukura Memorial Secondary School
Jan 2012 – Dec 2013
Uganda Advanced Certificate of Education, Economics, ICT and Geography
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Uganda Certificate of Education
Feb 2008 – Dec 2011
Uganda Certificate of Education, English, Mathematics and ICT,
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Morukakise Primary School
Jan 2001 – Dec 2007
Primary Leaving Exams Cerificate, Math, English, SST and science