Oneillia Facey

I am a highly motivated individual with 3 years of experience in customer service and 1 year as a Project Coordinator.

Message

Intro

Kingston, Jamaica

Project Coordinator at Fusion BPO Services

Studied Customer Service at Greater Portmore High School

Consumer Services

Joined December 28, 2022

Skills

Languages

English

Native or Bilingual

About

I am a dedicated and results-oriented professional with a strong foundation in customer service (3 years) and a growing expertise in project management. As a Project Coordinator for the past year, I have gained valuable experience in tasks like scheduling, tracking progress, coordinating resources, etc I am adept at building rapport with clients and stakeholders, resolving issues efficiently, and ensuring project objectives are met.

Experience

Fusion BPO Services

Apr 2024 – Present

Kingston

Project Coordinator

A professional who manages the administrative and logistical aspects of a project, working alongside project managers and team members to ensure successful completion. They organize resources, track progress, facilitate communication, and help maintain project budgets and schedules.

Itel International

Jul 2022 – Nov 2022

Kingston, Jamaica

Customer Service Rep

Iterum Connections

Sep 2021 – May 2022

Kingston, Jamaica

Customer Service Rep and Assistant Trainer

Alorica BPO

Jun 2021 – Sep 2021

Kingston, Jamaica

Customer Service Rep

Education

Greater Portmore High School

Sep 2019 – Aug 2020

Customer Service Operations, Customer Service