Onyekachi Ozor, Experienced Customer Support professional,always happy to help.seeing the direct impact I can have on a customer is Rewarding and Satisfying

About

Customer service has been the core of my career all along. There is a high responsibility in being the face or voice of a company and I take pride in that role. I have the experience and expertise in the area of customer support that is required to succeed in the Customer Service Industry, and I am looking forward to being part of a great team that is growth initiated.

Experience

Tek Experts Nigeria

Apr 2018 – Present

Lagos, Nigeria.

Azure cloud Technical Support engineer /Queue Manager.

⦁ Maintaining Azure user accounts (IAM), RBAC, and Role assignments. ⦁ Experience in the use of PowerShell script in deploying Azure Virtual Machine and its resources. ⦁ Proactively assisted customers in troubleshooting, Identifying, and resolving issues with RDP, SSH connection, networking, and password rest issues. ⦁ Proven understanding of storage account, file share, and Az copy of files from one storage to another. ⦁ Increased customer satisfaction by promptly troubleshooting and evaluating solutions on resource migration from the On-Premises directory to Azure using PowerShell and other methods. ⦁ Good knowledge of troubleshooting CPU and Memory spikes and collaborating with Subject Matter Experts for further assistance.

Globacom Limited

Nov 2016 – Mar 2018

Lagos, Nigeria.

Customer Support Representative

⦁ Promptly handled over 180 customer inquiries and complaints per day with a 90% increase in customer satisfaction rate. ⦁ maintained a knowledge base of evolving product offerings and improved customer retention by proactively recommending new products and services to existing and new customers. ⦁ Resolved complex issues requiring extended investigations and support, assisted customers to retrieve their wrongly scratched recharge cards, and diligently followed up and coordinated solutions and escalated issues when necessary. ⦁ Maintained up-to-date customer records in CRM tool while interacting with customers via phone call, kept detailed records covering important information such as customer requests and problems, implemented resolutions, and relevant feedback.

Smiles Communications Limited

Sep 2015 – Jan 2016

Lagos, Nigeria.

Field Sales Representative

⦁ Identified and pursued a high number of prospects each month with excellent conversion results, made sales of company products, and superseded the company's targets. ⦁ Managed and recorded leads from fieldwork and exceeded targeted sales goals through the continuous pursuit of new sales opportunities and constant follow-up on existing customers. ⦁ Grew existing customer accounts by 20% through exceptional customer service and effective sales techniques. ⦁ Satisfied customers with speedy deliveries and accurate orders, worked with team members to quickly handle any problems escalated customers' MiFi device issues to technical teams.

Education

Federal Universirty of Agriculture, Abeokuta.

Jan 2009 – Jun 2014

Bachelors of Science(B.Sc), FoodService and Tourism

Onyekachi Ozor

Experienced Customer Support professional,always happy to help.seeing the direct impact I can have on a customer is Rewarding and Satisfying

Skills

Languages