Owosina Funmilayo

Professional call center cum customer service representative

Message

Intro

Lagos, Nigeria

Customer Support Agent at Opay Nigeria

Studied Political Science Education at Lagos State University

Consumer Services

Joined October 19, 2022

Skills

Languages

English

Fluent

About

I am a professional call center cum customer service specialist with 3years of experience. I am a degree holder with certification in soft skills that enables me to exhibit high level of emotional intelligence when dealing with customers across board.

Experience

Opay Nigeria

May 2021 – Present

Ikeja Lagos

Customer Support Agent

Receiving inbound and making large amount of outbound call. Sending mails and live chat with customers based on their compliant, request and inquiries about the company products and services. Giving correct and current feedback to customers based on their compliant, request and enquires. Giving feedback to customers in a professional and timely manner Use of CRM software to update, escalation and for reference purposes.

Education

Lagos State University

Nov 2016 – Feb 2020

BSc., Political Science Education