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Ozair Belal

Technical Account Manager - Cloud Solutions

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Expert Technical Account Manager specialized in cloud-based cybersecurity products, committed to delivering excellence in customer service and account management. Strong aptitude for coordinating with internal teams, including engineering, infrastructure, devops, development, operations, and business units, to meet customer requirements effectively. Proficient in complex solution designing and experienced in pre-sales activities. Notable achievements gained during my tenure at Microsoft and Google Partner organizations, where I consistently provided innovative solutions and achieved exceptional customer satisfaction
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PureDome
Aug 2022 – Present
Karachi
Technical Account Manager
Customer and Account Management: Building and maintaining strong relationships with customers, understanding their needs, and serving as their primary point of contact. Ensuring exceptional customer experiences and satisfaction throughout the engagement. Customer Support Oversight: Overseeing customer support activities to ensure prompt and effective resolution of issues, addressing customer concerns, and ensuring their requirements are met. Collaborating with support teams to deliver high-quality support services. Coordination with Internal Teams: Collaborating with cross-functional teams, including engineering, infrastructure, devops, development, operations, and business units, to coordinate efforts and ensure seamless delivery of solutions and services to customers. Solution Designing: Applying my technical expertise to participate in the design and development of complex solutions, understanding customer requirements and aligning them with the capabilities of the cybersecurity product. Pre-Sales Support: Assisting in pre-sales activities, working closely with the sales team to provide technical expertise, solution demonstrations, and presentations to prospective customers. Contributing to the development of proposals and addressing technical inquiries. Customer Success: Focusing on customer success and driving value realization for clients by providing proactive guidance, best practices, and strategic recommendations to optimize the use of the cybersecurity product. Account Growth: Identifying opportunities for account expansion and working closely with the sales team to drive upselling and cross-selling initiatives. Industry Knowledge: Keeping up-to-date with industry trends, emerging technologies, and cybersecurity best practices to provide informed recommendations and insights to customers.