I have over ten years experience dealing with content, training and coaching, customer service and B2B, Working for major companies such as Booking.com , Calvin Klein, Nike, Oculus and more.
My career in customer service began at the age of 15 when I was a part-time assistant at my family’s hostel in Spain where I had to deal with most of clients on a daily basis. Since then I have been trained and worked in different customers orientated roles.
I have also a good background in technical support as I have been part of the Oculus Rift support team since the first prototype and coaching new team members. This allowed me to get familiar with technical troubleshooting and working with engineers to solve special issues that customers were submitting via our web,
I am knowledgeable in Saas applications and I have created training and stock content for major ound businesses in the United Kingdom and USA such as Sounds To Samples or Loopmasters.
I enjoy being helpful and delivering exceptional customer service.
I use my excellent communication skills to find out exactly what clients want and need.
I work well within a close team and enjoy fostering good working relationships to help a team achieve its goals.
I am very excited about the opportunity to join your team
I look forward to discussing my application with you further at interview.
Yours sincerely
Pablo Lago
Experience
Booking.com
Mar 2015 – Mar 2021
Amsterdam
Customer Service Specialist - Content Specialist
I worked first as a Customer service agent for a few years supporting guests and accommodations all over the world. Later I was moved to the Content deparment where I worked closely with account managers supporting their clients´s content and UGC.
